Privacy policy
SECTION 1 - WHAT WE COLLECT AND WHY
When you shop with The Thomas Family, we ask for the details we need to fulfill your order, such as your name, email address, and billing and shipping addresses. As you move around our site, we also automatically receive technical information like your IP address, browser type, and operating system. This helps us keep the site secure and running smoothly. If you choose to sign up for our emails, we will use your address to share news about new arrivals, offers, and store updates.
SECTION 2 - YOUR CONSENT
How we obtain consent
When you share your personal details to place an order, pay, receive a delivery, or return an item, you agree to us using that information for that purpose. If we ever want to use your information for anything else, such as marketing, we will either ask for your clear permission first or give you a simple way to say no.
How to withdraw consent
You can change your mind at any time by emailing us at support@thethomasfamilypalmbeach.com. Withdrawing your consent will not undo any processing that took place before you contacted us.
SECTION 3 - WHEN WE SHARE INFORMATION
We will only disclose your personal information if the law requires us to, or if it becomes necessary because our Terms of Service have been breached.
SECTION 4 - OUR STORE PLATFORM (SHOPIFY)
Our online store is built on Shopify Inc., the e-commerce platform that powers our product listings, checkout, and order management.
The information you give us is held within Shopify's systems, which store data on protected servers secured behind a firewall.
Payment processing: When you pay through a direct payment gateway, your card details are encrypted and handled by Shopify in line with the Payment Card Industry Data Security Standard (PCI-DSS). We never see or store your full card number, and your payment details are only kept for as long as needed to complete your purchase.
PCI-DSS sets strict rules for how card information is processed, which helps make sure it is handled safely by us and by the companies we work with.
SECTION 5 - SERVICE PROVIDERS WE WORK WITH
The outside companies that help us run our store only collect, use, and share your information as far as they need to in order to provide their services to us.
Some of these companies, such as payment gateways, have their own privacy policies covering the information we pass to them when you make a purchase. We encourage you to read those policies so you know how they handle your details.
Some providers may be based in, or operate facilities in, a different country or state from you or us. If you complete a transaction that involves one of these providers, your information may be governed by the laws of the place where that provider operates.
Once you leave our site or are sent to another company's website or app, this Privacy Policy and our Terms of Service stop applying.
EXTERNAL LINKS
Our store may include links to websites run by others. We have no control over how those sites handle your privacy, so please review their own policies before sharing any information with them.
Google Analytics: We use Google Analytics to see how visitors find and use our site, which helps us improve the shopping experience.
SECTION 6 - KEEPING YOUR INFORMATION SAFE
We take reasonable, industry-standard steps to guard your personal information against loss, misuse, unauthorized access, and unwanted disclosure, alteration, or deletion.
Payment details are sent over an encrypted SSL connection and processed through our PCI-DSS compliant platform. Please keep in mind that no online transmission or storage method can be guaranteed to be completely secure.
SECTION 7 - COOKIES
Cookies are small files that help our website work properly. We use them to remember your preferences, keep essential features running, and understand how the site is used. To learn more about the cookies used on Shopify stores, see Shopify's Cookie Policy. We may also let selected partners place cookies for analytics and advertising.
DISABLING COOKIES
Most web browsers accept cookies automatically, but you can delete or block them at any time through your browser settings. If you do, some parts of our site may not work as expected. You can also manage your choices through the cookie banner on our site.
UPDATES TO THIS POLICY
We may revise this Privacy Policy from time to time, and any changes take effect as soon as they are posted on this page. If we make significant changes, we will make a note of them here. If our business is ever sold or merged with another company, your information may be passed to the new owner so that they can continue serving you.
BUSINESS INFORMATION
Trading Name
The Thomas Family (operated by Vellor LLC, a company registered in the United States that owns multiple stores across the US.)
DUNS Number
148288802
Address
30 N Gould St Ste R,
Sheridan, WY 82801
(mailing only)
Business Hours
Monday to Friday, 9:00 AM – 6:00 PM ET
Email
support@thethomasfamilypalmbeach.com
Phone
(561) 765-9610
