If an item is in stock and available for purchase, you can easily select your preferred size. Once you choose a size, an "Add to Cart" button will appear. However, sizes or colors that are currently unavailable will show a strikethrough or be marked as "Sold Out."

The size chart for each item can be found on that item's product page. Next to the color / size options, click the "Size Chart" tab to view the size guide for that product.

To help you choose the correct size, a size guide is included on the product page. The measurements listed refer to the garment itself, not the body, so please review them carefully before selecting a size.

Order confirmation and shipping emails are sent from [@thethomasfamilypalmbeach.com].
We often hear from customers whose spam filters automatically block our notifications, so please check your spam/junk folder first.
Please also add [@thethomasfamilypalmbeach.com] to your safe senders list so future emails reach your inbox.

Once your order is complete, a confirmation email is automatically sent to the email address you registered.
Please set up your inbox in advance to receive emails from [@thethomasfamilypalmbeach.com] so the confirmation reaches you.

After payment is completed, our warehouse typically takes 1–3 business days to process an order. Once shipped, delivery usually takes 2–4 business days.

Please note that processing may take longer than usual during busy periods such as weekends, sale periods, and major holidays, as well as for deliveries to certain regions. If you haven't received a shipping confirmation email a few days after ordering, please check your spam folder and feel free to contact us at support@thethomasfamilypalmbeach.com.

We're unable to add items to an order once it's been placed. If you'd like to purchase additional items, please place a separate new order. If placed on the same day, we may be able to ship it together with your existing order.

To cancel part of an order, please request the cancellation on the same day you placed the order. Since we begin preparing orders for shipment starting the next business day, we may not be able to accept cancellations after that. If you'd like to request a cancellation, please email us at support@thethomasfamilypalmbeach.com.

Shipping is free during our Revival Sale. No minimums, no surprises, no fine print. Just a small thank you from us for shopping with The Thomas Family - Palm Beach. 🇺🇸

Once your order ships, you'll receive an email containing a link to the tracking site. You can check your delivery status using the tracking listed in that email.

You can also check your delivery status using the "Track Your Order" button on our website. Simply enter your order number and email address (or phone number), to view the latest shipping status.

If your order couldn't be delivered and was returned to us, we can arrange to reship it. Please contact customer support with the correct delivery address and we'll process it for you. Please note that a reshipping fee of $15 (actual shipping cost) applies.

Every item shipped from our warehouse goes through a strict quality check.
However, in the rare case that you receive a defective item, please contact our customer support team. Please attach photos of the defective item and its packaging when you reach out. We'll work quickly to offer a solution you're happy with.

① Credit card (VISA, Mastercard, Amex, JCB, Discover, Diners Club)
② Apple Pay, Google Pay
③ Shop Pay

The Thomas Family - Palm Beach never declines a payment on our end. If your payment was declined, it's usually for one of the following reasons:
1. Incorrect card details: Please check that your card information (expiration date, billing address, security code) is correct (found on the back of your card).
2. Card issuer: Your card issuer may have declined the payment.
3. Insufficient balance: Please confirm you have sufficient balance to cover the purchase amount.
4. Address mismatch/error: Please confirm that your shipping and billing addresses match correctly.

If all the information you provided is correct and your payment continues to be declined, we recommend trying a different web browser or considering another payment method.

1. Contact customer service at support@thethomasfamilypalmbeach.com .
2. Provide your order number (found in your order confirmation email or invoice).
3. Wait for us to approve the return and provide you with the following: the return address and detailed instructions on how and where to send the item back.

Important: We're unable to accept returns that are sent back without a prior return request.

• To return an item, please contact customer support to confirm the return address.
• Return shipping costs are the customer's responsibility.
• Items must be unworn, unused, and in their original condition with tags still attached (if applicable).

Items returned without prior confirmation from The Thomas Family - Palm Beach are not eligible for a refund or exchange. Additionally, if an item is lost after being returned without prior confirmation, the customer is responsible for that loss.

Please avoid refusing a package without prior authorization. Refusing delivery can significantly delay your refund or exchange, and may also result in the package being lost, making a return impossible.

We need the tracking number for your returned package in order to process it, so please send us that tracking number once you've shipped the item back. If the package is lost and no tracking number was provided, the customer is responsible for that loss.

Once your return has been received and is checked, we'll process your refund. For credit card payments, refunds take 7–14 business days.

Please note that the exact timing of your refund may vary depending on your payment method and bank's processing times.

If you accidentally returned a different item, please contact customer support and we'll guide you through the necessary steps.

Please note, however, that if you return an item that isn't purchased from The Thomas Family, we are unable to process the return or send it back to you. These items will be disposed of without prior notice.